Customer Services

These pages contain information on accessing the site, managing your subscription, and getting help if you have a problem.

These services are only relevant to subscribers, so please consult our information on how to subscribe if you are not yet a customer.

If you cannot find an answer to your question, please consult our pages for Frequently Asked Questions, Help, or Technical Support. If these do not answer your query then please contact us.

Services for subscribers include:

  • Access to technical support
  • Downloadable MARC21 records
  • Monthly institutional usage reports
  • Tools to manage your account  — online viewing of institutional subscription information, IP addresses, and account preferences
  • Free promotional tools

Accessing the site

Before you log in to the site, please consult our Frequently Asked Questions, which includes details on recommended browsers and settings and screen-reader software standards, as well as our Technical Support page for site information. Users can then consult our Help page for full instructions for how to log in to the site, and librarians can access their administrator accounts as outlined below

Help with using the site

Detailed help is available, but if you can't find an answer on the site please do contact us.

Join one of our product experts for a live online webinar, free for you and your users.

View the schedule and sign up today >

Usage Reporting

We provide institutional customers with COUNTER 4-compliant usage reporting. The COUNTER 4 code of practice provides an international, extendible Code of Practice for e-Resources that allows the usage of online information, products, and services to be measured in a credible, consistent, and compatible way using vendor-generated data. 

COUNTER reports are released on a monthly basis and are available for online resources and Journals. For more information and to access your reports please visit our usage page.

Managing your institutional account

To view your account details and institutional subscription information, view or change your account preferences (including if you have forgotten your password), and find out how to set up OpenURL referrals, please select the link appropriate to your region:

North and South America

View account details, subscription and institutional information, and change your password >
Update open URL settings, your institutional logo, and access usage statistics >

Outside North & South America

Access all settings for your account >

MARC records

MARC 21 records can be downloaded by library professionals free of charge.

Download the MARC records for Grove Music Online and all the companion titles.

Download the MARC record for Grove Music Online.

Download the MARC record for the companion title The Oxford Companion to Music (available through Oxford Reference).

Download the MARC record the companion title Oxford Dictionary of Music (available through Oxford Reference).

Encylopedia of Popular Music (4th ed.) customers can also download the MARC record for this title.

Promoting the site to users

Oxford University Press has developed resources to aid libraries with using and promoting their online resources. Our Librarian Resource Center will provide you with resources, tools, and ideas to help you make the most of your Oxford online resources.

To request any of the free promotional tools, or to offer suggestions about other ways we can help support your library, please email us at: library.marketing@oup.com